An Iowa couple named Makenzie and Steven Schultz were eating at Kazoku Sushi restaurant in Cedar Rapids, Iowa, when they encountered terribly slow service.
The couple were celebrating their sixth anniversary together, but the occasion was about to be ruined because their big night didn’t go as planned. The couple were forced to wait 20 minutes just to receive water, and another 40 minutes to get their first appetizer. Everything that could go wrong on that night did go wrong.
Rather than get upset or angry, the couple made an observation that not many people make. As ex-waiters, they understood that a waiter’s job was incredibly stressful and difficult. They could relate to their waiter’s plight, and they decided to do something that would show him what the they understood what it was like to be in their waiter’s position.
Mackenzie tells TODAY, “No matter how much you apologize to tables, there are going to be people rolling their eyes. Throughout the dinner we were like, ‘We’ve been in his position.’”
That’s when the couple did something extraordinary…
The full post reads as follows:
So here’s the deal. Our service tonight sucked. Took 20 minutes to get water, 40 minutes for an appetizer and over an hour for our entree. People all around us were making fun of the restaurant & how bad the service was. Yeah, it was pretty terrible. But, it was very obvious that the issue was being short staffed, not the server. He was running around like crazy and never acted annoyed with any table. At one point we counted he had 12 tables plus the bar. More than any one person could handle! As I sat there and watched him run back & forth and apologize for the wait, I said to Steven… Wow, this used to be us. Waiting tables. I don’t miss it at all and I never loved that job. I did it for the tips. Steven and I agreed it would feel good to make this guys night when he would probably be getting minimal to no tips due to slow service. We walked out before he saw this and I’m not posting this for a pat on the back. I’m just sharing this as a friendly reminder to think of the entire situation, before you judge. And always always always remember where you came from.
Since posting this on Facebook, Makenzie’s post has garnered over 1 million likes and 250,000 shares.
Mackenzie and her husband recognized that the slow service would cause their waiter to not get tips. As a result, they tipped him with the hope that it would keep his spirits up.
“This is more about being kind and being generous,” Makenzie says. “We just wanted him to know that we’ve been in his shoes.”